Returns & Warranty
Our Returns & Warranty Policy
At Recovery Trading, we are committed to providing reliable PC hardware and professional after-sales support. All products covered by our warranty are backed by local authorized distributors and agents in Egypt, subject to the applicable warranty terms for each product.
Warranty Coverage
| Product Category | Warranty Period |
|---|---|
| Graphics Cards (GPU) | 3 Years |
| Processors (CPU) | 3 Years |
| Motherboards | 3 Years |
| NVMe SSDs | 1 Year |
| RAM | 1 Year |
| PC Cases | 1 Year |
| Monitors | 2–3 Years |
Local Authorized Warranty in Egypt
All the above products are covered by local warranty through authorized distributors/agents in Egypt.
The warranty period and applicable conditions may vary depending on the specific brand and product model.
Warranty Claim Process
01 — Contact Us
Contact our team by phone or WhatsApp:
01011545203
02 — Describe the Issue
Please provide details about the problem with your product. Our team may request photos, videos or additional information when necessary.
03 — Product Inspection
The product will be inspected to determine the cause of the issue and whether it is covered under the applicable warranty.
04 — Warranty Service
If the issue is covered by the warranty, the product will be handled according to the applicable warranty terms through the authorized distributor or agent.
The resolution may include repair, replacement, or another applicable warranty solution.
Returns & Replacement
A replacement may be requested in cases involving a manufacturing defect or an issue covered by the applicable warranty, subject to product inspection and approval.
To help us process your request, please keep:
- The original product and packaging.
- All original accessories.
- The purchase invoice.
- Warranty labels and serial numbers.
Warranty Exclusions
Warranty coverage may not apply to issues caused by:
- Misuse or improper handling.
- Physical damage, cracks or breakage.
- Liquid or moisture damage.
- Electrical damage caused by an improper power source.
- Incorrect installation or assembly.
- Unauthorized modification, repair or tampering.
- Damage caused by accidents or external factors.
- Missing, damaged or altered serial numbers or warranty labels.
Important Warranty Information
Keep Your Invoice
Please keep your purchase invoice throughout the warranty period. It may be required when submitting a warranty claim.
Local Warranty
Our covered products are supported by authorized local distributors and agents in Egypt.
Warranty Period
The warranty period depends on the product category and specific model. Please refer to the warranty table above or contact our team for confirmation.
Inspection Required
A product must be inspected before a warranty claim, return or replacement can be approved.
Contact Us First
Please contact Recovery Trading before sending or bringing a product for warranty service so our team can guide you through the process.
Need Warranty Support?
For questions regarding warranty, returns or replacements, contact us:
Phone / WhatsApp
01011545203
Opening Hours
Every Day — 1:00 PM – 10:00 PM
Recovery Trading
El Tahrir Mall, El Bostan
Level 9 & Level G
Recovery Trading
PC Hardware & Gaming Solutions in Egypt.